Terms of Service

MyLakeAccess / MyHOA360

These Terms of Service (these "Terms") are a binding agreement between you and YetiWerks, LLC, a Nebraska limited liability company ("YetiWerks," "we," "us," or "our"), governing your access to and use of MyLakeAccess / MyHOA360 and the related websites, applications, and services we operate (collectively, the "Service"). These Terms bind you only after you affirmatively accept them through an unchecked acceptance control. Access or continued use is not, by itself, acceptance. YetiWerks will retain evidence reasonably identifying the user or account, the acceptance timestamp, the accepted Terms version or content hash, and the acceptance method. If you do not agree to these Terms, do not accept them and do not use the Service.

1. The Service

MyLakeAccess and MyHOA360 provide community management, dues collection, compliance tracking, and communications services for residential lake communities and homeowners associations. The Service is provided for the benefit of its subscribing organizations and authorized users. We may modify, suspend, or discontinue any feature of the Service at any time.

2. Accounts; Credential Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. All actions taken, and all content or communications transmitted, through your account are attributable to you until you notify us of unauthorized use as provided below. You agree to (a) provide accurate, current, and complete registration information; (b) keep that information updated; (c) use credentials that are unique to the Service; and (d) notify us immediately at support@mylakeaccess.com upon becoming aware of any suspected or actual unauthorized access to or use of your account. Upon receiving such notice, we may — but are not obligated to — suspend or secure the affected account. We are not liable for any loss or dispute arising from use of your account prior to our receipt of that notice.

You represent that you are at least 18 years of age, or that you are an authorized administrator of your association acting on its behalf. Association administrators represent that they have authority to bind their association to these Terms for the association's configuration and instructions. Household and member information that an association enters into the Service, including information about children, belongs to the association, and the association is responsible for it.

3. User Content; License and Responsibility

The Service enables users and their organizations to create, transmit, and store messages, inquiries, postings, documents, and other content ("User Content"). User Content is created and transmitted at the sole direction of the account from which it originates. You grant YetiWerks a limited, non-exclusive license to host, copy, transmit, back up, display, moderate, and otherwise process User Content solely to operate, secure, support, and improve the Service and to comply with law. You represent that you have authority and the rights needed to submit that User Content. YetiWerks content, templates, automated notices, and AI outputs are not User Content.

YetiWerks does not author, edit, endorse, or verify User Content. As between you and YetiWerks, the account holder from whose account User Content is sent bears sole responsibility for that content and its consequences. To the extent applicable, YetiWerks is an interactive computer service with respect to User Content provided by another information content provider and is not the publisher or speaker of that User Content under 47 U.S.C. § 230. Section 230 does not limit intellectual-property claims and does not apply to content YetiWerks itself creates.

4. No Duty to Monitor or Investigate

We have no obligation to monitor, screen, moderate, or verify User Content, or to investigate, adjudicate, or resolve any claim that User Content is unlawful, false, defamatory, or was sent without authorization. We may, in our sole discretion, review, remove, or preserve User Content and may suspend accounts, but the exercise of that discretion in any instance creates no duty to act in any other instance.

5. Disputes Between Users and Third Parties

Any dispute between or among users, or between a user and a community association, board, organization, or other third party — including disputes concerning the content, authorship, or transmission of User Content — is solely between those parties. You release YetiWerks, its members, officers, employees, and agents from all claims, demands, and damages of every kind arising out of or in any way connected with such disputes.

6. Legal Process; Requests for Records

Preservation notices, subpoenas, court orders, and other legal process concerning the Service must be directed to YetiWerks, LLC through its registered agent on file with the Nebraska Secretary of State. Records relating to the Service, to the extent they exist, are produced only in response to valid legal process or as otherwise required by law. We may seek reimbursement of the reasonable costs of identifying, collecting, and producing records in response to third-party legal process to the extent permitted by law. Informal requests for records, logs, or account information belonging to another user will not be fulfilled.

7. Records; Log Retention

Operational records and system logs are retained for limited periods appropriate to the operation of the Service and may be deleted, overwritten, or aggregated in the ordinary course. We make no representation or warranty that any record, log, or item of User Content will be retained for any period or will be available at any future time, and you may not rely on the existence or availability of any such record. Nothing in this section limits our compliance with a valid preservation obligation of which we have received notice.

8. Acceptable Use

You will not use the Service to violate law; to infringe the rights of others; to transmit content you know to be false, deceptive, or defamatory; to impersonate any person; to gain or attempt to gain unauthorized access to any account, system, or data; to probe, scan, or test the vulnerability of the Service; to introduce malicious code; or to interfere with the integrity or performance of the Service. We may suspend or terminate access for violations without notice.

9. Community Administration

Community administrators configure community-specific rules, compliance requirements, and access policies. Administrators may grant or revoke access based on compliance status, dues payment, or other community policies. Individual users are subject to the policies established by their community association, which are the association's responsibility and not ours. Launch access and similar privileges are contingent on compliance with community requirements and may be suspended or revoked in accordance with community policy.

The Service may display compliance, insurance, registration, or access status, and may integrate with third-party locks, sensors, or similar hardware. That information is a tool for the community association. It is not permission to launch, operate a watercraft, enter a ramp, or open a gate, and it is not a representation that a person, watercraft, or insurance policy is legally adequate, in force, or safe. You and your association are solely responsible for all launch, operation, and access decisions and for all resulting injury, death, or property damage. Hardware is owned, installed, and maintained by the association or its vendors. YetiWerks is not a marina operator, harbormaster, security company, or insurer. Where your association configures the Service to control launch, gate, or lock hardware based on compliance status, the Service executes the association's access rules. Those rules and all resulting access decisions remain the association's sole responsibility. Status shown as "compliant," "insured," or similar is information for the association, not permission.

Voting and violations features are record-keeping tools. Your association remains responsible for elections, due process, and enforcement. AI-generated drafts or classifications require human review before use; they are not legal, title, or accounting advice.

10. Billing and Payment

Member invoice payments are made as direct charges on your community association's own payment processor account. The association's payment processor account processes the charge and receives the funds. YetiWerks is the software platform; YetiWerks is not in the funds path and does not receive, hold, settle, or take custody of member payments or association funds. Assessment amounts, payees, late fees, and who is billed are the association's determinations. YetiWerks is not a bank, money transmitter, escrow agent, trustee, or fiduciary.

Card and bank credentials are transmitted directly to, and stored by, the payment processor; we do not store full card numbers or bank account credentials. We retain processor references and masked display and transaction metadata needed to operate the Service. Where the association enables a bank-account data provider, that connection is the association's: the provider supplies bank-transaction data for the association's own reconciliation and does not place funds in YetiWerks' custody.

When available, saving a payment method is voluntary and is limited to future dues and invoice payments that you choose to initiate. Saving a method does not enroll you in AutoPay or authorize automatic recurring charges. You may remove a saved method at any time. Fees, where applicable, are stated at purchase or in your organization's agreement and are non-refundable except as required by law or expressly stated otherwise.

Removal detaches the saved method from future use. Membership or account deletion removes only that member's saved-method customer record, while historical transaction records may be retained as legally required. Existing shared lot-level bank-payment customer records are not personal saved wallets and keep their established lifecycle. Applicable bank mandates and the payment processor's terms continue to apply.

11. SMS / Text Message Communications

By providing your mobile number and opting in, you consent to receive SMS messages from the Service and, where applicable, your organization, which may include account and compliance notifications, payment reminders and receipts, announcements, access alerts, two-factor authentication codes, and service updates. Consent is not a condition of purchase or of use of the Service. Message frequency varies; message and data rates may apply. Reply STOP to opt out (one final confirmation will follow) or HELP for assistance, or contact support@mylakeaccess.com. Message delivery is subject to carrier availability, and we are not responsible for delayed or undelivered messages. Mobile opt-in data and consent are not shared with third parties for marketing purposes.

12. Privacy

Our collection and use of information in connection with the Service are described in our Privacy Policy, available at https://mylakeaccess.com/legal/privacy.html, which is incorporated into these Terms by reference.

13. Intellectual Property

The Service, including its software, design, features, and content (exclusive of User Content), is owned by YetiWerks, LLC and its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service as intended. You may not copy, modify, distribute, sell, lease, or reverse engineer any part of the Service except as permitted by law notwithstanding this restriction.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT USER CONTENT OR USER-SUBMITTED INFORMATION IS ACCURATE, AUTHENTIC, OR LAWFUL. YOU USE THE SERVICE AT YOUR OWN RISK.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) YETIWERKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR REPUTATION, ARISING FROM OR RELATING TO THE SERVICE OR USER CONTENT, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (B) YETIWERKS SHALL NOT BE LIABLE FOR THE CONDUCT, CONTENT, OR COMMUNICATIONS OF ANY USER OR THIRD PARTY, INCLUDING UNAUTHORIZED USE OF ANY ACCOUNT; (C) YETIWERKS SHALL NOT BE LIABLE FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING FROM WATERCRAFT OPERATION, LAUNCH, GATE, OR ACCESS DECISIONS, OR FROM HARDWARE THE ASSOCIATION OR ITS VENDORS OWN; (D) YETIWERKS SHALL NOT BE LIABLE FOR THE HANDLING, DELAY, RETURN, OR LOSS OF FUNDS BY ANY PAYMENT PROCESSOR, BANK, OR BANK-ACCOUNT DATA PROVIDER, BECAUSE YETIWERKS DOES NOT HANDLE THOSE FUNDS; AND (E) OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS (US $100) OR THE AMOUNTS PAID BY YOU TO YETIWERKS FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THE LIMITATIONS IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN.

16. Indemnification

You agree to indemnify, defend, and hold harmless YetiWerks, LLC and its members, officers, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of the Service; (b) User Content created or transmitted through your account; (c) your violation of these Terms; or (d) your violation of any law or of any right of a third party.

YetiWerks will give prompt notice of a claim. Delay relieves you only to the extent the delay materially prejudices the defense. You will control the defense of claims arising from your User Content or your use, and will reasonably cooperate. You will not settle a claim that admits YetiWerks' fault, imposes a non-monetary obligation or injunctive relief on YetiWerks, or fails to give YetiWerks an unconditional release, without YetiWerks' prior written consent. YetiWerks may participate with its own counsel at its own expense.

17. Suspension; Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for violation of these Terms or protection of the Service, its users, or third parties. Upon termination, your right to use the Service ceases immediately. Sections 3 through 7 and 12 through 21 survive termination.

18. Governing Law; Venue

These Terms are governed by the laws of the State of Nebraska, without regard to conflict of law principles. Except where prohibited by applicable law, the exclusive venue for any action arising from or relating to these Terms or the Service is the state or federal courts located in Douglas County, Nebraska, and you consent to personal jurisdiction there. In any action arising from or relating to these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs to the extent permitted by law. Nothing in this section prevents either party from pursuing a qualifying claim in small claims court.

19. Changes to These Terms

We may update these Terms prospectively by reasonable advance email or in-app notice stating the effective date. The current version, with its last-updated date, will be posted at https://mylakeaccess.com/legal/terms.html. Material changes to dispute resolution, payments, indemnification, liability limits, data or content rights, or material service-use restrictions require you to accept the updated Terms once, with one click, before they apply to you. Non-material changes, such as clarifications, formatting, or updated contact details, take effect when posted and do not require you to accept again. Changes do not retroactively alter accrued disputes or liabilities. Changes required promptly for law or security may take effect sooner with notice as soon as reasonably practicable. Access or continued use is not, by itself, acceptance of a material change.

20. General

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision shall be enforced to the maximum extent permissible. These Terms constitute the entire agreement between you and YetiWerks regarding the Service and supersede prior agreements on that subject, except that an executed written agreement between YetiWerks and your organization controls to the extent of any conflict. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce any provision is not a waiver. Notices to us must be sent to the legal contact identified in Section 6.

21. Contact

Questions about these Terms: support@mylakeaccess.com

Last updated: October 2, 2026