Privacy Policy
MyLakeAccess / MyHOA360
This Privacy Policy describes how YetiWerks, LLC, a Nebraska limited liability company ("YetiWerks," "we," "us," or "our"), collects, uses, and shares information in connection with MyLakeAccess / MyHOA360 and the related websites, applications, and services we operate (the "Service"). This Policy describes our practices. You accept it only through the affirmative acceptance described in our Terms of Service; use of the Service alone is not acceptance.
1. Information We Collect
Information you provide. Account registration details (such as name, email address, phone number, and mailing address); profile and organization information; property, membership, watercraft, operator, compliance, billing, and payment records you or your organization submit; messages, inquiries, documents, and other content you create or transmit through the Service; and correspondence you send us.
Information collected automatically. Log and usage data generated in operating the Service, including IP addresses, device and browser characteristics, access times, pages and features used, and actions taken within the Service (including administrative and account-security events). This data is collected for operations, security, and abuse prevention. To diagnose and fix problems, we and our service providers also collect error reports, which can include details of the account, page and request involved, and records of how parts of the Service are used during a session, in which text and images shown on screen are masked. If you allow notifications on a mobile device, we store a notification identifier for that device with your account, use it only to send you announcements from your community, and remove it when it is no longer valid.
Information from your organization. Where the Service is provided through a subscribing organization (such as a community association or employer), that organization may supply information about you (for example, rosters, property or membership records, and contact details) and controls significant aspects of how the Service applies to you.
2. How We Use Information
We use information to provide, maintain, secure, and improve the Service; to authenticate users and protect accounts; to deliver messages and notifications the Service exists to deliver; to process transactions; to respond to support requests; to enforce our Terms of Service and other policies; to comply with legal obligations; and to establish, exercise, or defend legal claims. We do not sell personal information, and we do not use Service data for third-party advertising.
3. How We Share Information
We share information only: (a) with the subscribing organization through which your access is provided, consistent with the Service's function; (b) with other users where the feature you use is designed to share it (for example, a message you send to your board); (c) with service providers that process data on our behalf under contractual confidentiality obligations, in these categories: hosting and database providers; email delivery providers; security and content delivery network (CDN) providers; error monitoring providers (error diagnostics); maps and sign-in providers (maps, sign-in where used, and mailbox access where an organization connects an email mailbox for title inquiries); bank-account data providers (bank-transaction data for the organization's own reconciliation, where the organization enables it); payment processors (member payments made as direct charges on the association's own payment processor account, and payout and token synchronization for organizations that connect a payment processor, with no card details); accounting software providers (invoice and customer records for organizations that connect accounting software); SMS delivery providers (sending, delivery status, and receiving replies including opt-out processing; message content and numbers are retained as Service records); and AI model providers we select for assistant, knowledge-base, document-image, photo-review, and email-parsing features (the content submitted to those features, including photos you upload and the details stated about them, your questions, earlier turns in that conversation, messages received in a mailbox an organization connects, and the organization records the feature looks up, is sent to the provider to generate the result; providers may change, and we may discontinue any of these features at any time); (d) in response to valid legal process or as otherwise required by law, as described in Section 7; (e) to protect the rights, property, or safety of YetiWerks, our users, or the public; and (f) in connection with a merger, acquisition, or sale of assets, in which case this Policy will continue to apply to previously collected information until modified. We do not share personal information with third parties for their own marketing purposes.
4. SMS and Text Messaging
If you opt in to SMS messages, we process your mobile number and messaging preferences to deliver the message categories described in our Terms of Service. Mobile numbers, opt-in records, and SMS consent data are used solely to operate the messaging feature, are shared only with our SMS delivery provider as necessary to send and receive messages, and are never sold or shared with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, excluding the delivery provider acting solely on our behalf. You may opt out at any time by replying STOP, or reply HELP for help. Message frequency varies; message and data rates may apply. Consent is not a condition of any purchase.
5. Payment Information
Payments are processed by a third-party payment processor. Card and bank credentials are transmitted directly to, and stored by, the processor — not by us. We receive and retain only processor references and limited masked display and transaction metadata (such as payment type, last four digits, amount, date, and status) needed for saved-method display, receipts, reconciliation, and support.
Saving a payment method is voluntary, is limited to future dues and invoice payments that you choose to initiate, and does not enroll you in AutoPay or authorize automatic recurring charges. You may remove a saved method at any time.
Removing a saved method detaches it from future use. Membership or account deletion removes only that member's saved-method customer record; historical transaction records may remain where legally required. Existing shared lot-level bank-payment customer records are not personal saved wallets and retain their established lifecycle. Applicable bank mandates and the payment processor's terms continue to apply.
6. Data Retention
We retain information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Operational logs are retained for limited periods and are routinely deleted or overwritten in the ordinary course of operations. We make no representation that any particular record or log will exist at any future time, and retention periods may change without notice. When an organization's subscription ends, its data is deleted or returned in accordance with the applicable agreement.
7. Legal Process and Preservation
Preservation notices, subpoenas, court orders, and other legal process concerning the Service must be directed to YetiWerks, LLC through its registered agent on file with the Nebraska Secretary of State.
We produce records only in response to valid legal process or as otherwise required by law. We do not fulfill informal requests for another user's records, logs, or account information. Where permitted, we may notify affected users of legal process concerning their information and may seek reimbursement of reasonable compliance costs from the requesting party.
8. Security
We use commercially reasonable administrative, technical, and physical safeguards appropriate to the nature of the data, including encryption in transit, role-based access controls, and credential hashing (we cannot view user passwords). No system is perfectly secure, and we do not warrant the security of any information. You are responsible for safeguarding your credentials and for activity under your account as described in our Terms of Service. If you believe your account has been compromised, notify us immediately at support@mylakeaccess.com.
9. Your Choices and Rights
You may access and update your account information through the Service or by contacting us. You may request deletion of your personal information, subject to records we must retain for legal, security, or operational reasons and to your organization's role as the controller of records it supplied. Depending on your state of residence, you may have additional rights under applicable law, including rights to access, correct, delete, or obtain a copy of your personal information; we honor such requests as required by the law that applies to you. To exercise any right, contact support@mylakeaccess.com. We will verify your identity before acting on a request and will not discriminate against you for exercising your rights. Where we process information at the direction of your organization, we may refer your request to that organization.
10. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it as required by law. Information about minors that an association enters into the Service (for example, household members) is supplied and controlled by that association, which is responsible for having authority to provide it.
11. Cookies and Analytics
The Service uses cookies and similar technologies strictly necessary for authentication, session management, and security. Where analytics are used, they measure aggregate Service usage and are not used for cross-site advertising or sale of personal information.
12. Changes to This Policy
We may update this Policy prospectively. The current version, with its last-updated date, will be posted at https://mylakeaccess.com/legal/privacy.html. Material changes to how we collect, use, or share personal information require you to accept the updated Policy once, with one click, before they apply to you. Non-material changes, such as clarifications, formatting, or updated contact details, take effect when posted and do not require you to accept again.
13. Contact
Privacy questions or requests: support@mylakeaccess.com YetiWerks, LLC, or by mail to our registered agent address on file with the Nebraska Secretary of State
Last updated: October 2, 2026